Welcome to The CampFire Company, and thank you for shopping with us!
If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to ensure a smooth experience.
1. Returns
- You have 15 calendar days from the date of receipt to return an item.
- To be eligible for a return, your item must be unused, in the same condition as you received it, and in the original packaging.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment.
- Refunds may take up to 5 business days to appear on your account depending on your bank or payment provider.
3. Exchanges
- If you would like to exchange an item, please contact us at support@ourcampfirecompany.com to arrange the exchange.
- Exchanges are subject to availability and the same conditions as return
4. Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a warranty issue.
- Shipping costs are non-refundable.
5. How to Return an Item
- Contact our customer service team at support@ourcampfirecompany.com to initiate the return process.
- Please provide your order number and a brief description of the reason for your return.
- We will provide you with instructions on how to return your item.
6. Damaged or Defective Items
- If your item is damaged or defective upon arrival, please contact us immediately with photographs and your order number so we can arrange for a full refund or replacement.
7. Contact Us
- If you have any questions or concerns about our return and refund policy, please feel free to contact us at:
The CampFire Company
support@ourcampfirecompany.com
PO Box 81, Oak Island, NC 28465